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Terms of service

Last updated 18 August 2026

What you're buying

Online fitness and nutrition coaching: a personalised training programme, a personalised meal plan (on packages that include one), and 1-to-1 support delivered in writing through the client portal. All coaching is text-based. Video and voice calls are not part of any package.

Not medical advice

I am a personal trainer and nutrition coach, not a doctor, physiotherapist or dietitian. Nothing I provide is medical advice, diagnosis or treatment. You should speak to a suitably qualified medical professional before starting any new training or nutrition programme, and you must tell me about any injury, condition or medication that could affect your training. Stop exercising and seek medical help if you feel unwell.

Results

I cannot and do not guarantee specific results. Outcomes depend on your adherence, genetics, sleep, stress, medical history and a hundred other things outside my control. What I guarantee is that your plan will be written specifically for you and adjusted as we go.

Payment and cancellation

  • Monthly packages renew automatically until you cancel.
  • You can cancel at any time. Cancellation takes effect at the end of the period you've already paid for, and you keep access until then.
  • Because plans are written specifically for you and delivered immediately, payments for a period already started are non-refundable once your plan has been published.
  • One-off packages are non-refundable once the plan has been delivered to your portal.

Your responsibilities

Give me accurate information, keep it up to date, and tell me promptly if anything changes, especially injuries. Your plans are for your personal use only; please don't share, resell or redistribute them.

Ending the arrangement

I may end coaching if the arrangement isn't working, if you're abusive, or if I believe continuing would not be safe for you. In that case I'll refund any unused portion of what you've paid.

Governing law

These terms are governed by the laws of England and Wales. Questions? Email ciennavinton@gmail.com.